Shipping & Returns
SHIPPING POLICY
Order Processing Time:
​All orders are processed within 2-3 business days of receipt.
Shipping Methods and Delivery Estimates:
EMS in Thailand takes 2-5 days.
International standard shipping takes 7-14 business days.
​
International Shipping:
For physical products, we can ship to many countries depends on ePacket service.
You may require to pay for customs and import duties for international orders
​
Shipping Costs:
Shipping costs will vary depending on the weight and destination of your order.
Thailand : The shipping cost is ฿60 THB.
International : The shipping cost begin with $6 - $13 USD.
​
Damages and Lost Orders:
Contact us at contact@prworigami.com to report damaged or lost items. You may filing a claim with the carrier. ​​
RETURN & REFUNDS POLICY
If you are not satisfied for any reason, we are happy to help.
​
Return Period:
You have 30 days from the date you receive your order to request a return.
​
Eligibility:
To be eligible for a return, your item must be unused, in its original condition and packaging, and you must have a valid proof of purchase (e.g., order confirmation or receipt).
​
Return Process:
-
Contact Us:
Please email us at contact@prworigami.com to request a return.
-
Packing and Shipping:
Securely pack the item in its original packaging and include proof of purchase.
-
Shipping Address:
Mail your return to the following address:
Sansanee Termtanasombat
4/3 Moo 4 Soi Donjang 3 T.Dontago A.Mueang Ratchaburi, Thailand 70000
+66812053202 -
Shipping Costs:
Customer is responsible for return shipping costs.
​
Refunds:
-
Full Refund: If your return is approved, we will process your refund to your original payment method.
-
Exchange: We also offer exchanges if available.
-
Gift Credit: If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
​
Exceptions:
-
Sale Items: Generally, sale items cannot be refunded.
-
Damaged or Used Items: Items that are damaged, used, or not in their original condition are not eligible for a return.
-
Certain Items: Digital products are not eligible for returns.
​
For further clarification or questions, please contact us at contact@prworigami.com​